Digital Transformation

London Ambulance Service (LAS) has outlined significant progress in its digital transformation strategy, detailing upgrades across infrastructure, artificial intelligence, automation, electronic patient care records and ambient voice technology. These updates were shared in a March 2026 briefing published by HTN Health Tech News.
Source: HTN – Updates on core infrastructure modernisation, AI and automation, ePCR, AVT and more from London Ambulance Service [htn.co.uk]

Strengthening Infrastructure and Reducing System Incidents

LAS reported that recent improvements in infrastructure resilience, change‑control processes and system monitoring have reduced the number of technology‑related incidents across the service.
To maintain stability while modernising legacy systems, the Trust has implemented mitigation strategies, escalation routes and targeted recruitment in critical technical roles.
[htn.co.uk]

This forms part of a broader effort to ensure that frontline clinicians rely on fast, stable and secure systems during emergency operations.
Related reading:

  • https://www.england.nhs.uk/digitaltechnology/
  • https://www.gov.uk/government/collections/emergency-services-network

AI and Data Integration: Transition to the Federated Data Platform

One of the most significant developments is the transition of the My Clinical Feedback system into the national Federated Data Platform (FDP).
Originally co‑developed by LAS, the system provides paramedics with structured feedback on patient outcomes after conveyance.

The move to a national platform will:

  • Remove the £250,000 annual licensing and support cost previously incurred by LAS
  • Ensure long‑term development and support
  • Allow the Trust to act as a national reference site during rollout in 2026–27
    [htn.co.uk]

More about the FDP:

  • https://www.england.nhs.uk/federated-data-platform/

Improved Digital Usability for Frontline Staff

LAS continues to refine its electronic Patient Care Record (ePCR) system, focusing on usability, safety and workflow efficiency. Frontline crews have seen enhancements aimed at reducing documentation time, increasing data accuracy and improving interoperability with the wider London Care Record.
[htn.co.uk]

This aligns with national goals to streamline digital workflows in emergency medical settings.

Automation and the PowerApps Programme

LAS reported strong progress in developing internal tools under its PowerApps programme, with governance frameworks nearing completion and a pipeline of applications already identified.
These tools will help automate administrative tasks, improve operational visibility and streamline backend processes.
[htn.co.uk]

Supporting context:

  • https://learn.microsoft.com/power-apps/

Exploring Ambient Voice Technology in Emergency Care

Ambient voice technology (AVT) is another area of active development for LAS. This hands‑free technology supports quicker and more accurate documentation in high‑pressure environments, helping crews capture patient details without interrupting clinical care.
[htn.co.uk]

This reflects a wider movement across NHS trusts to utilise real‑time voice‑driven tools and AI‑enabled transcription technologies.

National Alignment and Future Challenges

LAS’s digital roadmap aligns with wider national mandates around interoperability and data standards.
However, LAS acknowledges that these requirements increase pressure on capacity, funding and change‑management bandwidth, even as they support long‑term system benefits.
[htn.co.uk]

Efforts remain focused on delivering technology that directly improves clinician experience while supporting sustainable service growth.